Terms of service.

[01]About these terms

These terms apply to all work One17 Digital Solutions ("One17", "we", "us") does for you ("the client"). By accepting a quote or paying a deposit, you agree to these terms.

One17 Digital Solutions provides software development, website design and build, and IT consulting services. We are based in Denham Court, NSW, Australia.

If a quote and these terms conflict, the quote wins for that project.

[02]Services and quotes

Every project starts with a written quote. It sets out the scope, deliverables, price, payment schedule and estimated timeline.

• Quotes are valid for 30 days from the date issued.
• Work outside the quoted scope is extra and will be quoted or billed separately before we start it.
• Timelines are estimates. They depend on you supplying content, feedback and approvals on time.

[03]Fees, deposits and payment

The payment schedule for each project is set out in its quote. This may be a deposit plus a final balance, or staged milestone payments.

• Work begins once the deposit (if any) has been received.
• Invoices are due within 7 days unless the quote says otherwise.
• Final deliverables, files and access are handed over once all invoices are paid.
• We may pause work on a project while any invoice is more than 14 days overdue.
• Payments can be made by the methods offered on our invoice or payment link, including card, digital wallets, buy now pay later, and bank transfer methods.
• Prices are in Australian dollars. One17 Digital Solutions is not currently registered for GST, so no GST is charged.

[04]Cancellations and refunds

Your deposit is fully refundable if you cancel before work starts. Once work has started, the deposit is non-refundable.

• "Work starts" means the date we begin work on your project, as confirmed by us in writing (email is fine).
• To cancel, email us in writing.
• If you cancel after work starts, you pay for work completed up to the cancellation date, beyond what the deposit covers.
• Refunds are returned to the original payment method within 10 business days.

Nothing in this section limits your rights under the Australian Consumer Law (see section 08).

[05]Revisions and changes

Each project includes 2 rounds of revisions on the agreed deliverables.

• A round is one consolidated set of feedback, sent together.
• Extra rounds, or changes to the agreed scope, are charged at our standard hourly rate or quoted separately.
• Fixing bugs or errors in our own work is not counted as a revision.

[06]Client responsibilities

You agree to:

• Supply content, logins, feedback and approvals when needed. Delays on your side can move the timeline.
• Make sure anything you give us (text, images, logos, data) is yours to use or properly licensed.
• Have one main contact who can make decisions on the project.
• Keep your own backups of your data and content.

[07]Intellectual property

You own the final deliverables once you have paid all amounts owing for the project. Until then, One17 Digital Solutions owns them.

• Third-party items (fonts, stock images, plugins, open-source code, hosting platforms) stay under their own licences. You may need to pay for or renew these yourself.
• We keep ownership of our general tools, code libraries and know-how, and give you a lasting licence to use any that are built into your project.
• We may show the finished work in our portfolio unless you ask us not to in writing.

[08]Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

[09]Liability

To the extent the law allows:

• Our total liability for any project is limited to the fees you paid for that project.
• We are not liable for indirect losses, such as lost profits, lost data or business interruption.
• We are not responsible for outages or changes caused by third-party services, such as hosting, payment providers or plugins.

[10]Confidentiality

We keep your business information, logins and data confidential. We only use them to deliver your project, unless the law requires otherwise.

[11]Ending a project

Either party can end a project by written notice if the other seriously breaches these terms and does not fix it within 14 days. You pay for work completed up to the end date.

[12]Governing law

These terms are governed by the laws of New South Wales, Australia.

[13]Contact

One17 Digital Solutions

Denham Court NSW 2565, Australia

Email: hello@one17.digital

Phone: 1300 664 117 (Mon–Fri, 9am–6pm Sydney time)

Website: one17digital.com